if something is wrong with a charge, we fix it.

If a charge looks wrong, if you were charged when you did not mean to be, or if you would simply like your money back, please write to connect@innernet.live from the address on your account. A person who works on innernet reads every message, and we sort it out straight away.

innernet is free, with the whole product and 200 folds a month. innernet plus is $14 a month in US dollars, with no ceiling on folds. It is charged the day you move to plus, and then on that date each month. There are no free months, and nothing is charged until you choose plus.

If you joined at an introductory price from one of our letters, that price stays yours for as long as you keep plus.

Write to connect@innernet.live and tell us which charge it is (the date, or the receipt letter it came with). We refund it to the card that paid, through Razorpay, and write back to say it is on its way. Your bank decides how long it takes to show; it is usually a few working days.

A refund never touches your memory. Everything you made stays exactly where it is; your plan goes back to the free one, with 200 folds a month.

You can stop plus at any time from settings → plan, in one step. Plus stays until the end of the month you paid for, and then you are back on the free plan with everything kept. Nothing is charged after you stop.

Every charge sends you a letter with its invoice and its receipt, on links that open without signing in. If you need an invoice made out to a company, or with a tax number on it, please write to connect@innernet.live and we will send one.

If your bank declines a charge, we write to tell you. Your plus is held, not taken away, and the letter has a link to update the card. Nothing you made is touched while it is held.

Payments are taken by Razorpay, our payment partner. They hold your card details; innernet never sees or stores the card number.

For any question about billing, a charge you do not recognise, or anything on this page, please write to connect@innernet.live from the address on your account. We would much rather hear from you than have anything feel unclear.